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Search our help center or browse categories below to find answers about AppointPro scheduling software
Browse Help Topics
Getting Started
Learn the basics of AppointPro and get up and running quickly
Billing & Payments
Manage payments, invoices, and subscription details
Technical Support
Troubleshoot issues and get technical assistance
Calendar & Scheduling
Master appointment management and calendar features
Customer Management
Learn about customer features and communication
Safety & Security
Keep your account and data secure
Video Tutorials
Getting Started with AppointPro
Complete walkthrough of account setup and basic features
Payment Processing Setup
Configure Stripe and PayPal for accepting payments
Calendar Integration Guide
Connect and sync with Google Calendar
Safety Features Overview
Set up and use the safety check-in system
Frequently Asked Questions
How do I set up my appointment scheduling system?
Start by creating your AppointPro account, then follow our setup wizard to configure your services, availability, and booking preferences. The entire process takes less than 10 minutes.
Can I integrate AppointPro with my existing calendar?
Yes! AppointPro seamlessly integrates with Google Calendar, Outlook, and other popular calendar systems. Simply connect your calendar in the Settings > Integrations section.
How do payment processing fees work?
AppointPro supports both Stripe and PayPal. Payment processing fees are charged by the payment provider (typically 2.9% + $0.30 per transaction). AppointPro does not add any additional transaction fees.
What happens if a customer needs to cancel or reschedule?
Customers can easily cancel or reschedule appointments through their booking confirmation email. You can set cancellation policies and automatic refund rules in your account settings.
Is AppointPro suitable for mobile service providers?
Absolutely! AppointPro is designed with mobile service providers in mind, featuring location-aware scheduling, travel time calculations, service area management, and a comprehensive safety check-in system.
How does the safety check-in system work?
Our safety system allows service providers to check in/out of appointments, share their location with emergency contacts, and trigger automated alerts if they don't check out on time. It's perfect for mobile professionals.
Common Troubleshooting
Booking Page Not Loading
- 1. Clear your browser cache and cookies
- 2. Ensure JavaScript is enabled in your browser
- 3. Check if your booking page URL is correct
- 4. Verify your account is active and not suspended
Payment Not Processing
- 1. Verify payment processor credentials are correct
- 2. Check if test mode is disabled for live payments
- 3. Ensure customer card details are valid
- 4. Review payment processor dashboard for errors
Calendar Sync Issues
- 1. Re-authenticate your calendar connection
- 2. Check calendar permissions in your Google/Outlook account
- 3. Ensure time zones are correctly configured
- 4. Wait 5-10 minutes for sync to complete
Email Notifications Not Sending
- 1. Verify email addresses are correct
- 2. Check spam/junk folders
- 3. Ensure notification settings are enabled
- 4. Contact support if using custom domain
Still need help?
Our support team is here to assist you with any questions about AppointPro appointment scheduling software