Technical Support

Common Issues & Solutions

Can't Log In to Your Account

Check your email and password

Ensure caps lock is off and you're using the correct email address.

Reset your password

Click "Forgot Password" on the login page to receive a reset link.

Clear browser cache

Try clearing your browser's cache and cookies, then try again.

Payment Processing Errors

Error: "Payment method declined"

Contact your bank or try a different payment method.

Error: "Processing timeout"

Check your internet connection and try again. Don't refresh during payment.

Stuck on "Processing..."

Wait 30 seconds, then check your email for confirmation. Contact support if needed.

Calendar Synchronization Problems

Appointments not showing in Google Calendar

Re-authorize calendar access in Settings → Integrations.

Double bookings occurring

Ensure your availability settings match your actual schedule.

Email Notification Issues

Not receiving emails

Check spam/junk folder and add noreply@appnt.pro to contacts.

Customers not getting confirmations

Verify email addresses and check email notification settings.

Browser & System Requirements

Supported Browsers

Desktop

  • • Chrome 90+ ✓
  • • Firefox 88+ ✓
  • • Safari 14+ ✓
  • • Edge 90+ ✓

Mobile

  • • iOS Safari 14+ ✓
  • • Chrome Mobile ✓
  • • Samsung Internet ✓

Note: For best performance, keep your browser updated to the latest version and enable JavaScript.

General Troubleshooting Steps

  1. 1

    Refresh the page

    Press Ctrl+R (Windows) or Cmd+R (Mac) to reload.

  2. 2

    Clear browser cache

    Go to browser settings → Privacy → Clear browsing data.

  3. 3

    Try incognito/private mode

    This helps identify if extensions are causing issues.

  4. 4

    Check internet connection

    Ensure you have a stable internet connection.

  5. 5

    Contact support

    If issues persist, reach out to our support team.

Contact Support

Email Support

Best for non-urgent issues

support@appnt.pro

Response time: 24-48 hours

Live Chat

Quick help during business hours

Available 9am-6pm EST

Average wait: 2-5 minutes

Before Contacting Support

Help us help you faster by providing:

  • Your account email address
  • Description of the issue
  • Steps to reproduce the problem
  • Screenshots (if applicable)
  • Browser and device information

Quick Help

System Status

AppointPro PlatformOperational
Payment ProcessingOperational
Email ServiceOperational

Last updated: Just now

Emergency Support

For urgent issues affecting your business:

1-800-APPNT-PRO

Available 24/7 for critical issues