Billing & Payments
Payment Processing
Supported Payment Methods
AppointPro offers two payment processing options:
Stripe
- Credit and debit cards
- Digital wallets (Apple Pay, Google Pay)
- Bank transfers and ACH
- International payments in 135+ currencies
- Lower transaction fees (2.9% + 30¢)
PayPal
- PayPal account payments
- Guest checkout with cards
- PayPal Credit and Pay Later options
- Buyer protection for customers
- Trusted by millions worldwide
Setting Up Payments
- Go to Dashboard → Settings → Payments
- Choose your preferred payment processor
- Connect your Stripe or PayPal account
- Configure payment settings (currencies, tax rates)
- Test with a sample booking
Transaction Management
Payment Flow
Understanding how payments work:
- Customer books appointment and enters payment details
- Payment is authorized (not charged immediately)
- Appointment is confirmed and calendar updated
- Payment is captured after successful service
- Funds are transferred to your account (2-7 days)
Transaction Fees
| Processor | Fee Structure |
|---|---|
| Stripe | 2.9% + 30¢ per transaction |
| PayPal | 2.99% + 49¢ per transaction |
* Fees may vary for international transactions
Refunds & Disputes
Processing Refunds
To issue a refund:
- Navigate to the appointment in your dashboard
- Click "Issue Refund" button
- Select refund amount (partial or full)
- Add a reason for your records
- Confirm the refund
Refunds typically appear in 5-10 business days
Handling Disputes
Dispute Prevention Tips:
- Clearly describe services and pricing
- Send confirmation emails with details
- Document service completion
- Respond to disputes within 7 days
Billing & Invoicing
Automatic Invoicing
AppointPro automatically generates invoices that include:
- Your business information and logo
- Customer details
- Service description and date
- Payment amount and method
- Transaction ID for reference
Tax Handling
Configure tax settings in your payment preferences:
- Set default tax rates by location
- Apply tax-exempt status for certain services
- Generate tax reports for accounting
- Export transaction data for tax filing
Security & Compliance
PCI Compliance
AppointPro maintains PCI compliance through:
- Secure, encrypted payment processing
- No storage of sensitive card details
- Regular security audits
- Tokenized payment methods
Your card data is safe: We never store credit card numbers. All payment data is encrypted and processed securely by Stripe or PayPal.
Common Questions
When do I get paid?
Stripe: 2-7 business days. PayPal: Instant to 3 days.
Can I accept deposits?
Yes, set up partial payments in your service settings.
Are there monthly fees?
No monthly fees for payment processing, only per-transaction fees.
Revenue Tips
- • Offer package deals for repeat customers
- • Set up cancellation fees to reduce no-shows
- • Use dynamic pricing for peak times
- • Enable tips for exceptional service